Delivery Lead Manager – Hybrid Work Setup

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE.

Responsibilities

• Manage and develop the Service Delivery Operations team.
• Responsible for career management of service delivery operations staff (e.g. training, engagement, mentoring, succession planning and annual performance process).
• Manages US Individual Life processes.
• Lead in efforts to maintain and enhance various parts of existing client service solutions.
• Research, analyze, and recommend strategies for complex retirement plans.
• Practical understanding and knowledge of relational database structure and concepts.
• Strong organizational and detail orientation skills; ability to work well with both technical and non‑technical resources.
• Decisive, creative, and adaptable, with experience developing and executing solu...