---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: HR Service Delivery Assoc Manager
WORK SETUP: Return to Office OVERALL PURPOSE:
The?HR Customer Service?is the “one-stop shop” for benefits, payroll, or any other?HR-related inquiries, providing prompt, accurate and thorough help on all employment-related matters. Manage all tier 1 queries - Respond to CMS & EC cases as well as customers queries via phone by providing information. RESPONSIBILITIES:
•Act as escalation point for the team as well as customers for all issues • Responsible to be the overarching manager for HR Customer Service teams however, to interact with the other leads to identify opportunities for improvements/streamline processes/issues • Responsible to manage and execute the highly critical/priority and complex HR customer service transactions/activities. • Responsible for driving corporate initiatives, delivery of me...