Position Overview
Job Title: Datacenter operation LeadDuration- Fulltime PermanentLocation: Framingham, MA (Onsite from Day1)Job Description:1. Operational Ownership (BAU)
- Own end to end infrastructure operations across assigned towers or environments.
- Ensure availability, performance, and stability of infrastructure services.
- Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams.
- Monitor service health dashboards and proactively address risks.
2. Incident, Problem & Major Incident Management
- Act as primary escalation point for critical (P1/P2) incidents.
- Lead Major Incident Management (MIM) calls and coordination.
- Ensure timely root cause analysis (RCA) and preventive actions.
- Drive reduction of repeat inciden...