Own the reliability, scalability, latency, and performance of mission‑critical CockroachDB infrastructure.
Promote operational efficiency by developing automated systems and tools, significantly reducing operational toil.
Act as a technical mentor and subject‑matter expert within the team and consulting partner to customer teams.
Serve as a primary technical consultant, partnering with customer teams for project‑based and long‑term CockroachDB support.
Design, document, and implement the new L1/L2 support channel and operational workflow, including ticket triage, escalation paths, and SLA adherence.
Act as an escalation point for complex, time‑sensitive production support and troubleshooting within distributed database environments.
Ensure data security, integrity, and quality by adhering to internal standards and industry best practices (TLS/certificate management, RBAC, secrets mana...