Shopbop and Zappos are looking for a customer-obsessed Data Scientist to join the Customer Analytics organization. This role will be at the center of how we understand, reach, and serve our customers across every channel, not as a support function, but as a driving force behind our customer strategy.

You will build the models that power personalization across sites, email, push, and paid media. You will design the causal frameworks that prove what's actually working versus what just looks like it is. You will apply machine learning, LLMs, and advanced optimization techniques to move us from intuition-driven decisions to evidence-driven ones at scale, across Shopbop and Zappos.

The right candidate combines deep technical skills in machine learning and causal inference with genuine curiosity about customer behavior and retail dynamics. They thrive in ambiguity, move fluidly between model development and business strategy, and communicate complex findings clearly to bo...