Job Description
We are seeking a Senior Data Scientist to support the evolution of a member-facing conversational AI and IVR platform by extracting insights from large volumes of chatbot and call transcript data. This role will focus on applied NLP and LLM techniques to analyze text-based interactions, identify trends and gaps in user intent, and translate those insights into clear recommendations that inform the product roadmap and feature development for the virtual assistant. The ideal candidate brings a strong analytical mindset, is comfortable working with ambiguous text data, and can partner with business and product stakeholders to drive action—not just analysis.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of...