Be a pivotal part of Dermalogica as a Data-Driven Retention Specialist. Drive customer journey strategies utilizing Email, SMS, and Push notifications while exploring innovative channels like WhatsApp.

This role requires a strategic thinker with a proven track record in CRM and retention optimization. By effectively using analytics tools such as GA4 and RetentionX, you'll develop data-informed strategies that engage customer segments and enhance loyalty. Collaborate with design teams to ensure impactful aesthetics while implementing rigorous testing protocols to continually refine engagement campaigns.

Key Responsibilities: • Lead the omnichannel CRM strategy across various platforms • Execute and optimize automated flows and manual campaigns • Perform A/B tests to maximize audience engagement • Develop advanced consumer cohort segmentation techniques • Create actionable reports translating data insights into strategies

Requirements: • 3-4 years of CRM/Retent...