Overview

Translation Empire is seeking a motivated and detail-oriented Data Dialer & VOIP (Admin) Specialist to join our dynamic team and provide essential VOIP and Dialer system support. This role focuses on managing and maintaining our VOIP infrastructure and data dialer systems, ensuring seamless communication operations, and troubleshooting technical issues as they arise.

Key Responsibilities

• Provide daily VOIP support and troubleshooting, including responding to user queries, diagnosing technical issues, and resolving service interruptions
• Monitor and maintain VOIP infrastructure to ensure high performance, uptime, and system reliability
• Administer and optimize data dialer systems, including configuration, campaign setup, and list management for maximum efficiency
• Manage and maintain ViciDial settings, including user accounts, dialer campaigns, and system configurations
• Identify and resolve VOIP and ne...