Job Summary
Working under direct supervision, and employing exceptional customer service, assists in the support of client, clinical and medical technologies and their related systems. Collaborates with more senior Technical Analysts, care providers, end-users and other Information Services (IS) teams to assist in workflow analysis, process improvement, communication/education, requirements definition, testing installation, replacement, troubleshooting and problem resolution. Helps ensure alignment with regulatory, biomedical and IS standards by learning and employing the care processes, workflows, systems and safety risks for all areas of assigned location(s). Assists with end-user problem identifications and problem resolution. May assist in documenting workflows, problems, resolutions and IS procedures. May also assist with care provider and end-user trainings.


Essential Functions
+ Under direct supervision and guidance of a more senior Technical Analyst, may wo...