Position Overview
Job Function:
The MPS Data Collection Specialist (DCS) manages the Data Collection Infrastructure components that enables the delivery of Managed Print Services to our customers.
Responsible for the Data Collection Infrastructure setup during the contract implementation phase. Responsible for the Data Collection Infrastructure availability and performance during the MPS contract execution phase. Consulted by the Customer Focused Team at various moments in the steady state of the MPS contract. Works closely with the customer facing teams – MPS Services Operations, GEO TOMs and Worldwide Technical Operations. Executes standard processes as defined and communicated by Worldwide Technical Operations. Contributes to and helps improve the Worldwide Best Practices in Technical Operations acting as Primary Point of Contact for accounts in steady state.
Roles, Responsibil...