Manage Alibaba Data Center IT operations, involved in Data Center build-outs and scaling.Ensure business stability, balanced consideration of operation and maintenance quality, efficiency, cost and safety;
Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
Coordinate external vendors, ensure the resource’s supply and delivery, match business’s growth.
Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s.
Knowledge of 24x7 onsite support procedure, continuous improvement of operational processes, procedures, methods, and tools.
Responsibility for optimizing the IT operation and maintenance work of the data center, and formulating the operation and maintenance management system, SOP and EOP.