Position Overview
Key Responsibilities
Perform periodic walk-through, validation of equipment status, amber lights check, etc.Review work order requests in the queue and respond to semi-routine work orders by adhering to commitment times.Escalate and expedite orders to appropriate teams upon standard operating procedures.Rack and stack semi-routine customer equipment tickets.Support datacenter standard operating cross-connect work order requests.Support standard operating testing and standard operating installations of customer assets.Support standard operating procedures of layer 1 cross-connect certification testing.Any other ad-hoc duties as assigned.