Important High Level Summary Notes

For this role, you must be able to demonstrate:

• End-to-end ownership of enterprise platform services (not projects or products)
• Accountability for service performance (SLAs, SLOs, KPIs), stability, and lifecycle management
• Experience operating within ITSM frameworks (incident, problem, change, releaseernance)
• Ownership of serviceernance, reporting, and continuous improvement at scale
• Exposure to vendor-managed services and supplierernance
• Experience managing small-scale platform changes (config, workflow, access), not engineering delivery

If your experience does not include the above, this role will not be a match.
The Role

A unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and m...