About the Team: Our Chatbot & Customer Service team is redefining the Shopee platform experience through cutting-edge Conversational AI. We are seeking a Product Analyst who is passionate about leveraging data to shape the future of our chatbot product. In this role, you will go beyond traditional analysis to gain a deep understanding of the machine learning models that power our chatbot, design robust evaluation frameworks, and partner directly with Data Scientists to drive model iteration and product strategy. Your insights will be critical in creating a more intuitive, helpful, and successful shopping assistant for our millions of users.
Job Description: Advanced Metrics Design: Architect the key metrics and evaluation frameworks that define success for our chatbot product. Move beyond standard metrics to develop sophisticated measures of user satisfaction, conversation quality, task completion, and long-term business impact (e.g., conversion lift, support ticket deflection). Dat...