Our client, a leading organization in the technology and support services industry, is seeking a Data Analyst 2 to join their team. As a Data Analyst 2, you will be part of the Microsoft Digital Global Support department supporting IT helpdesk operations. Job Title: Data Analyst 2

Location: Remote (EST zone)

Maintain and update documentation for the Digital Nervous System (DNS) reporting platform

Design, build, and enhance Power BI reports and dashboards using multiple data sources

Create pipelines and datasets to ingest, store, and visualize data from new enterprise sources

Build AI/ML solutions using Azure and Microsoft Fabric to identify patterns, trends, and anomalies that improve operational insights

Perform data validation, testing, and user acceptance testing (UAT) to ensure data accuracy and consistency

Bachelor's degree in computer science, data analytics, or a related technical field

~2-4 years of applicable expe...