We’re looking for two technically strong Data Analysts to join our Customer Operations Data & Analytics team.

This is a hands-on role for analysts who enjoy coding, data modelling and turning complex data into clear, actionable insight. You’ll help build the data foundations, reporting and tools that enable Customer Operations to better understand performance, customer journeys and value.

Customer Operations is evolving, with a focus on faster, more connected customer journeys. As Genesys becomes central to how we operate, and AI copilots change how colleagues support customers, this role will play a key part in measuring impact through accurate, scalable data products.

This is not a reporting-only role. You’ll be improving how data is structured, accessed and trusted across the function.

Location

This is a hybrid role based in our Cardiff office, with an expectation of on-site attendance approximately once per week. We’re open to ...