Mercier Consultancy is currently recruiting a Danish-Speaking Fintech Support Agent to join our growing team in Sofia, Bulgaria. This position includes a fully paid relocation package to assist you with your move.

In this role, you will provide expert support to Danish-speaking clients, helping them navigate fintech products and troubleshoot issues promptly. Your contribution will be essential to delivering an exceptional customer experience in the banking sector.

Responsibilities

• Provide high-quality support to Danish-speaking customers via phone, email, and chat
• Assist clients with inquiries related to fintech products and services
• Identify, investigate, and resolve technical issues or escalate when necessary
• Maintain detailed and accurate records of client interactions in the support system
• Coordinate with internal departments to facilitate timely problem resolution
• Keep up-to-date with fintech developments to bette...