Mercier Consultancy MD is seeking a Danish Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation included. This is an excellent opportunity for individuals fluent in Danish who are passionate about delivering exceptional customer solutions and eager to work in a vibrant international environment.

Key Responsibilities

• Provide excellent customer support and solutions to Danish-speaking clients via phone, email, and chat.
• Identify and resolve customer issues promptly, ensuring customer satisfaction.
• Document customer interactions and maintain accurate records within CRM systems.
• Collaborate with internal teams to address complex customer needs and facilitate effective solutions.
• Stay informed about company products, services, and policies to provide accurate information.
• Contribute to customer experience improvements through feedback and continuous learning.

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