Mercier Consultancy MD is seeking skilled Danish-Speaking Customer Experts to become part of our team supporting a leading electronics company in Greece. This position involves providing comprehensive customer service and technical support to Danish-speaking clients, ensuring a high level of customer satisfaction.

Key Responsibilities

• Offer professional support to Danish-speaking customers via phone, email, and chat about electronic products and services.
• Assist with troubleshooting, product inquiries, warranty issues, and order processing.
• Document customer interactions accurately in CRM systems and follow up as needed.
• Work closely with internal teams to resolve complex issues and improve service delivery.
• Stay up-to-date with new electronics products, features, and company policies to provide accurate information.
• Provide feedback and suggestions to enhance customer experience and support processes.