DA-Desk process Disbursement Accounts on behalf of many vessel Operators globally, our role in the processing team is to make the job of the Vessel Operator as efficient as possible. We ensure the accuracy of Disbursement Accounts, and we provide insight into costs which Operators would not normally have. Part of this function is the correct and efficient communication with stakeholders in the life cycle of a DA 

The role of the DA Processing Specialist is to ensure communication with the Agents is executed in an accurate and efficient manner, as well as the processing of DAs as required. 

Requirements

• To communicate in a clear and concise manner to Agents through use of the RT Ticketing system within SLAs 

• To conduct investigations into complex queries resulting in appropriate recommendations / actions back to agents 

• Escalate Agents complaints to the Sector Manager as appropriate