Job Title: Senior Manager – Global Telecom (Sr. Professional I, Global Telecom) (CL#7)

Location: Europe Time Zone. Candidate should be flexible to work across other time zones when required for global projects and operational tasks.
GBR Belfast - Maysfield

Experience: 12–15 Years

Education: Bachelor's degree in Engineering, Information Technology, Telecommunications, or a related field

Job Summary

We are seeking an experienced Senior Manager/Sr. Professional I, Global Telecom to lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands‑on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives.

Key Responsibilities

• Manage and support CCaaS platforms including Microsoft Dynamics ...