Description
The D2AS Outreach program is responsible for escalating all trends and customer pain points brought up through reviews, device launches, and product teams. The program is designed to uncover specific issues or experiences that have affected customers by proactively reaching out to them.

A D2AS Outreach Specialist plays a critical role in the support of Amazon devices and large-scale digital offerings. As an Outreach Specialist, you will use your knowledge and expertise to ensure quality support for Amazon devices and services. You will be expected to identify and escalate key product support issues, and dive deep into contacts and data to uncover systemic problems. As a subject matter expert, you will use your intimate knowledge of customer service and Amazon products to facilitate feedback and detailed insights that drive changes and improvements to products, support strategy, and operational execution.

Key job responsibilities
- Rescuing the custom...