Mercier Consultancy MD is seeking a Czech Speaking Customer Solutions Agent to join our dedicated team in Sofia, Bulgaria. This role offers paid relocation, presenting an excellent opportunity for Czech speakers to develop their careers in a dynamic and multicultural environment.

Key Responsibilities

• Provide outstanding customer support and solutions to Czech-speaking clients via phone, email, and chat.
• Efficiently handle customer inquiries and resolve issues to ensure high satisfaction levels.
• Record customer interactions accurately using CRM systems.
• Collaborate effectively with internal teams to solve customer problems and enhance the customer experience.
• Stay well-informed about company products, services, and policies to offer accurate information.
• Contribute ideas and feedback to continuously improve customer service processes.

Requirements

• Fluency in Czech (both writ...