Mercier Consultancy is thrilled to offer an opportunity for a Czech-Speaking Customer Service Representative for our Client's Health Products Department, located in Greece. In this vital role, you will provide exceptional support to our Czech-speaking customers, assisting them with inquiries related to a variety of health products and wellness solutions.

Your fluency in Czech will be key in helping clients navigate product details, understand benefits, and resolve any questions or issues they may have, ensuring a smooth customer experience and promoting a healthier lifestyle.

Responsibilities

• Deliver outstanding customer service in Czech through phone, email, and chat regarding health product inquiries
• Assist customers with questions about product availability, usage, and health benefits
• Effectively manage order processing, returns, and customer complaints
• Accurately document all customer interactions in our CRM system
• Co...