Introduction to the job

Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems. Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.

Role and responsibilities

• Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.

• Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.

• Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.

• Assists customers in the receipt, installation, and testing of company equipment.

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