Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments.
Build and maintain strong relationships with customers and partners
Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues.
Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices.
Participate in developing documentation, knowledge base, and technical articles on Acronis' products.
Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way.
Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtuali...