SUMMARY:
The Customer Experience Team Lead is responsible for overseeing front-line customer support operations while leading a team of CX Specialists based in South Africa. POSITION INFO:
CX Team Lead

Lead and grow a high-performing CX team supporting salon partners and customers across the UK and Ireland market.

Cape Town, South Africa | Customer Experience | Full-Time, Office Based

About Our Client

Our client operates in a fast-paced, customer-focused environment where service quality and operational excellence are central to the business. Working as part of an international team, this role plays a key part in shaping customer satisfaction, supporting salon partners, and driving continuous improvement across CX operations.

This is an opportunity to build and influence a team that directly impacts the company’s public image and commercial performance while working in a collaborative and evolving environment...