Contract: Full-Time, Permanent

Shift Pattern: Standard hours

Recruitment Partner:

Are you ready to make a real difference? Join us at Boots as a CX Operations Performance Manager in Nottingham, Beeston. In this pivotal role within our Central Operations team, you will have the opportunity to shape the customer experience and drive performance improvements that truly matter.

As a CX Operations Performance Manager at Boots, you'll take ownership of real time performance across our Customer Support Centre, protecting service, productivity, and customer experience throughout the trading day.

This role is accountable for the day to day operational performance of the Boots Contact Centre, reporting to the Head of CX Operations and leading a team of Performance Analysts.

This is a highly visible role, acting as a key escalation point for intraday service risks and operational incidents, and providing clear, timely updates to operational ...