At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

**Job Description**

U.S. Bank is seeking a **CX Insights Consultant – Operations** to serve as the **insights lead for the Contact Center channel** within the Enterprise Analytics & Customer Experience (EACX) organization.

In this role, you will translate Voice of Customer and operational data into **clear insights, measurable business impact, and prioritized improvement opportunities** , partnering closely with business ...