We are looking for a proactive and adaptable CX Consultant to join our team. This role requires a customer-first mindset with the ability to handle the dynamic nature of logistics and shipping. The ideal candidate should have hands‑on experience in an office-based environment, using tools like Outlook and Teams, and handle and resolve customer queries efficiently via email, phone calls, and chat, ensuring timely and effective solutions to maintain customer satisfaction.

Min of 1-2 years of experience in shipping & logistics industry.

• Understanding of external factors impacting Customer’s supply Chain & understanding their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
• Be the primary point of contact for own customers and ensure smooth ex...