JOB DETAILS

1.Monitor, route, and answer incoming support calls, tickets and chats
2.Interact daily with end users to effectively interpret and resolve client support issues

3. Serve as a proficient Associate Analyst for clients; delving into client and vendor processes, serving as the expert from a functional level

4.Manage and monitor escalated system issues

5.Grow into client - facing responsibility, including on - site client support to ensure end - users are confident and knowledgeable on our systems

6.Support our applications by testing our technology and updating support collateral

7.Manage administrative tasks related to supporting system applications

8.Participate in independent and team lead knowledge exercises, culminating in platform certification
FUNCTIONAL AREA
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