Position Overview
CX Associate Cluster 1
Become a CX Champion as Our New Associate
Do you have a passion for training, coaching, and elevating customer service quality? We're looking for a CX Associate to shape agent performance through dynamic training, impactful coaching, and thorough quality reviews.
What’s in it for you:
Be the go-to expert for new hire readiness and ongoing performanceGain exposure to training, facilitation, coaching, and CX strategyEnjoy an engaging, fast-paced team environmentOpportunity to grow into senior CX, training, or quality rolesWhat the role involves:
Facilitate induction, product, and system training for new agentsDeliver refresher sessions and OJT (on-the-job training)Conduct quality evaluations on client interactionsProvide one-on-one coaching to develop agent performanceRecord and report on training, quality...