We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than , people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

As the Customer Voice Manager, you’ll lead the Customer Insight team embedding a customer’s first mindset by listening to our customers in real time and acting on their feedback.

You will lead on the use of a wide range of innovative tools and techniques-including real-time journey surveys, listening posts, Tenant Satisfaction Measures (TSMs), mystery shopping, demand analysis, and advanced AI technologies such as large language models (LLMs).

This role plays a critical part in helping us to achieve our a...