Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Consultant in the Customer Value Management Contact Centre situated at the head office based in Johannesburg. This candidate will be responsible to drive customer growth, conversion, service excellence, retention, and overall customer value for Tracker by delivering exceptional sales and service across consumer and business channels. This role focuses on lead conversion, upselling and cross-selling Tracker products and value-added services, while ensuring strict adherence to quality, FAIS, and customer experience standards.

Drive customer growth, conversion, retention, and overall customer value across consumer and business channels. Handle inbound and outbound sales, retention, and service calls in line with campaign objectives. Convert leads to contracts and secure referrals in accordance with standard operating procedures. Upsell and cross-sell...