Elevate customer experiences with PwC as a Senior Associate in Customer Transformation. Collaborate on designs and strategies to enhance both customer and employee interactions in this impactful role.
In this position, you will apply your expertise in experience consulting to address client needs and optimize their user journeys. Your responsibilities will include conducting research, designing customer strategies, and collaborating with multidisciplinary teams to create seamless experiences. This role plays a crucial part in maintaining standards of excellence following team transitions.
Key Responsibilities:
• Support customer transformation initiatives and service model improvements
• Conduct user research and generate actionable insights
• Map customer journeys and enhance service designs
• Analyze customer data to find insights and opportunities
• Develop strategic deliverables and presentations for clients
Requirements:
• Experience in customer experien...