Become a crucial part of TP-Link's team as an L2 Customer Technical Support Specialist in Richmond Hill, ON. Deliver expert assistance to enhance customer satisfaction for ISP and SMB products.
We seek a knowledgeable professional with a passion for technology and customer service. This full-time position plays a key role in diagnosing technical issues and providing outreach to customers. Expertise in both English and Mandarin will be necessary to facilitate support for our diverse clientele.
Key Responsibilities:
• Provide technical assistance for pre- and post-sales support
• Work with the sales team to offer technical solutions
• Resolve customer issues through effective communication
• Participate in testing and feedback for product improvements
• Conduct presentations to demonstrate products
Requirements:
• Relevant BSc degree in engineering or computer science
• 3+ years in customer technical support
• Proficient in English and Mandarin
• Excel...