Service Operations Advisor (Learner)

Location: Bangalore

Grade: K2

Reports to: Customer Service Manager (Learner) - UK-based

Key partners: Learners, Employers, Employer Service, Student Experience, Apprenticeship Delivery

Role summary

As the voice of Kaplan, you will be part of a team who build and maintains strong relationships with learners, offering support and guidance throughout their journeys.

As a Service Operations Advisor (Learner), you will:

• Manage all inbound queries from existing and prospective learners via live chat, email, and social media, maintaining and improving learner satisfaction
• Ensure that departmental KPIs are met to guarantee that we are providing the best level of support to our learners
• Adhere to any internal or external regulations that govern UK education
• Collaborate with the UK-based support team, providing timely feedback and updates