IT Desktop Support (Advanced)
We are looking for an experienced IT Desktop Support professional to provide expert-level technical support and help maintain the stability and security of end-user computing environments. This is an advanced role suited for someone who thrives on complex problem-solving, takes ownership of critical incidents, and enjoys mentoring others.
What You'll Do
In this role, you'll diagnose and resolve high-level hardware, software, and network issues while serving as a resource for junior IT staff — both through mentoring and end-user training on new technologies. You'll manage and remediate workstation security vulnerabilities using Microsoft Endpoint Configuration Manager (MECM) and Qualys, assist with file restores, and coordinate with IT Infrastructure on network status and port activation.
You'll also support audiovisual and video conferencing setups, with familiarity in platforms like Microsoft Teams, Cisco Webex, Zoom, and GoTo being a plus, as...