Support Team Senior Manager

Parkade is a B2B2C SaaS platform that modernizes private parking for apartments, mixed-use, and offices. We help buildings move away from the headaches of stickers, hang tags, and spreadsheets to a fully automated, self-serve app for parking management, enforcement, and customer service.

We're a lean, high-impact team where your work is visible, your ideas matter, and there's real room to shape how things get done.

The Role

We're looking for a Support Team Senior Manager who's equal parts operator and innovator. You'll own the day-to-day performance of a 12+ person dispersed support team while also thinking strategically about how we scale. We see scaling come to life through smarter tooling, AI-powered workflows, and a culture of hustle and continuous improvement.

This is a true player-coach role. You'll be in the queue alongside your team, handling tickets daily and stepping in as backup when coverage demands ...