**We Offer You**: As the Customer Support Team Lead, you will play an important role in coaching our Customer Support team to deliver world-class customer service across all channels and brands. You will be essential in Kappahl Group's mission to continuously enhance our support processes and way-of-working. Your leadership will be the cornerstone of the team's success, ensuring that they meet KPIs and deliver exceptional customer experiences. During peak times, you may step in operationally as needed. You will be part of a dynamic Customer Support Team consisting of nine members, reporting directly to the Customer Support Manager.
**Your Profile**:
- You have a strong background in customer support with proven leadership experience, focusing on coaching and team development.
- You are dedicated to delivering exceptional service and ensuring a first-class customer experience.
- Experience in retail, particularly within the fashion industry, is a plus.
- You speak fluent ...