Job Description
The Customer Success Supervisor is the front-line driver of our customer-focused team culture. We are looking for individuals that are passionate about the customer experience, team players that can coach our front-line team to deliver white-glove customer service.
This role will be responsible for coaching the customer success specialist team in all areas related to performance, including but not limited to: Metrics, Goals, and behaviors that impact the customer experience. Coaching activities include reviewing live and historical customer interactions (e.g., calls, emails, etc.) for quality and providing one-on-one feedback to team members.
The Customer Success Supervisor will guide and direct their team toward achieving their provided goals. They will also work with their management team to raise issues that are impacting the team’s ability to do their job as described.

This is a weekend flexible shift, Saturday- Wednesday 8-5pm

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