Responsibilities

• Respond to customer queries in a timely and accurate way via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (e.g., by testing different scenarios or impersonating users)
• Update internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved

Benefits

• Competitive salary
• Medical coverage
• Educational courses
• Generous time off

Qualifications

• Experience as a Customer Support Specialist or similar CS role