FENIXCOMMERCE

AI-Powered Shipping Intelligence & Delivery Experience Platform

Customer Support Specialist

Location

Noida, India

Employment Type

Full-Time

Work Hours

US Business Hours

Department

Customer Success

About FenixCommerce

FenixCommerce is a leading AI-powered shipping intelligence and delivery experience platform serving enterprise ecommerce and omnichannel brands. We help top-tier retailers maximize order revenue while minimizing fulfillment costs through intelligent delivery optimization, carrier rate shopping, and post-purchase tracking. Our customers include major brands like Vuori, Bombas, Steve Madden, Saatva, and Hot Topic. Founded in 2017, we're backed by experienced leadership with deep roots in logistics, retail, and ecommerce innovation.

Role Overview

We're seeking an exceptional Customer Support Specialist to join our Customer Success team from our Noida o...