Location: Full Time / 100% Remote (United States)

Salary: $36,000 - $47,000 per year

Job Description

We are seeking Customer Support Specialists to provide exceptional service to our customers across multiple channels. This role involves handling customer account details and sensitive information. A background check is required for all support positions.

Responsibilities

• Handle customer inquiries via email, chat, and phone professionally
• Troubleshoot issues and provide accurate resolutions in a timely manner
• Document all interactions and escalate unresolved cases appropriately
• Maintain a thorough understanding of products and services
• Meet daily case resolution and satisfaction targets
• Follow all data handling and compliance protocols

Requirements

• High school diploma or GED required
• Strong wri...