Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat.
• Manage multiple chat sessions concurrently, ensuring timely and accurate replies.
• Resolve customer issues efficiently, escalating complex problems to the relevant department as needed.
• Maintain a comprehensive understanding of our products, services, and policies to provide accurate information.
• Document customer interactions and update records in our CRM system.
• Collaborate with team members to enhance customer service processes and outcomes.
• Stay informed about product updates and industry trends to offer knowledgeable support.

Qualifications

• Proficiency in spoken English at B2 to C1 levels (Common European Framework of Reference for Languages).
• Minimum of an Intermediate Degree.
• Excellent written communication skills with an emphasis on clarity and customer satisfaction.
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