⏰ Full-time

Customer support Specialist II

🏢

Experian

                    Location
                    📍 Heredia, Costa Rica
                

                    Posted
                    📅 June 02, 2026
                

                    Work Type
                    ⏰ Full-time
                

Position Overview

Job Description
Do you enjoy helping others and solving problems? Are you someone who excels in a environment where empathy, experience providing detailed troubleshooting and resolutions matter? If so, we'd love to connect with you.
Experian is expanding our Customer Care team in Costa Rica, and we're looking for collaborative, customer-focused individuals to join us as Customer Care Specialists II. You'll play an important part in supporting consumers, resolving inquiries and disputes, and delivering a positive, respectful experience with every interaction. You'll report to the Supervisor, Customer Care.
WHAT YOU'LL Do:
Handle inbound calls across multiple lines of business, assisting with credit reports, fraud alerts, and general inquiries.
Analyze written and verbal consumer disputes, determining appropriate resolution paths.
Process dispute requests, including contacting financial institutions for documentation and va...
                

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Job Details

⏰

Employment Type

Full-time

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