Your Responsibilities
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Handle
inbound customer interactions
via phone, email, and/or chat in
French
Provide support related to:
Product usage & basic troubleshooting
Orders, deliveries, returns, and general inquiries
After-sales and account-related support
Ensure a
high-quality customer experience
Accurately document interactions in internal systems
Meet defined quality, productivity, and customer satisfaction KPIs
Escalate complex cases when needed and follow resolution procedures
Collaborate with internal teams to ensure smooth service delivery
What We’re Looking For
Native or near-native French (C1/C2)
Good command of English (B2 or)
Strong communication and problem-solving skills
Customer-focused attitude with attention to detail
Ability to work in...