OEM & Customer engagement to ensure high level of customer satisfaction
Work closely with Lucas India service aftermarket channel to track network reach, TAT, workshop audits etc.
Monitor “0” KM field complaints and ensure timely closure
Work closely with Internal quality and technical teams for providing solutions as necessary to OEM & LIS aftermarket channel
Monitor & track service quality levels and lead diagnosis training
Support Service head in warranty claim settlement
Strong Technical Knowledge and ability to engage with cross functional teams (Quality, engineering, finance etc)
Very good exposure in the technical service marketing, especially in terms of end customer support / service
Experience in dealer & Distributor network channel in the Auto component industry