Humand , we help companies digitize their internal communication, culture, and human resources processes all in one place.

We are looking for a Customer Support Specialist to join our Customer Experience team. This role is key to building trusted relationships with our customers by delivering world‑class support with empathy, speed, and a human touch.

What You’ll Do In Your Day-to-Day

• Deliver exceptional support experiences to employees and HR leaders from some of our most important customers.
• Provide day‑to‑day support to Humand customers, primarily across Brazil and other global markets.
• Identify issues and help resolve them efficiently while maintaining a customer‑centric approach.
• Partner closely with HR leaders, guiding them through platform‑related questions and best practices.
• Train and educate customers on how to get the most value from Humand.
• Track, document, and follow up on custom...