Description
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment. Based on general knowledge.


Responsibilities:

+ Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

+ Resolve issues and document outcomes in CRM systems.

+ Document customer interactions accurately in internal systems.

+ Maintain up-to-date knowledge of company products, services, and policies.

+ Identify service trends and improvement opportunities

+ Escalate complex issues to internal teams





Requirements

+ 2+ years of customer service experience

+ Strong communication and problem‑solving skill...